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        Carpet And Air Duct Cleaning
                  803-865-8911 
1310 Oakcrest Dr. Columbia S.C. 29223

 Thanks again for visiting us ! Please visit https://truecarecarpet.info to find answers to common questions, more detailed information on our services, prices, and response to any online reviews . 

                                  Thank You!! 

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                                      WE DO NOT USE SUBCONTRACTORS 

                            NOR DO WE SUBCONTRACT ANY OF OUR WORK

                                                            THANK YOU 

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Accepted methods Of Payment :

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Payment Always Due Upon Completion Of Work.

Customers do not have to remain with us while services are being performed however if planning to leave payment must be made before doing so.

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Cash

Check (Verifiable, Local Banks Only)

Credit Card

Debit Card

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Processing fees may apply 

When paying with check you may be prompted to make check payable to allow for mobile deposit. (Carey)

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Please have proper identification available when paying with any method other than cash.

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Minimum Charge :

Depending on economic climate we may have a minimum charge of $150.00 Please remember to call for specials and discounts !

About vent and return covers/grills

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In most cases vent and return covers can be removed with ease. However in some cases screws may not have been installed with proper anchors, covers may have been painted over, wallpaper improperly hung underneath, old sheetrock or drywall may have damage underneath or even be falling apart. We will always attempt to carefully cut around covers that do not remove easily however this does not always keep paint or wallpaper from peeling damaged drywall or sheetrock from falling apart etc. therefore we are not responsible for any of these issues should they arise.  We vacuum off vent covers and grills in order to remove dry particulates. We DO NOT soak them in chemicals or water based solution. Some vent covers and grills can hold water and moisture in

small cracks and crevices causing rust and or future water damage. We suggest simply replacing covers if they are past the point of cleaning them off with dry methods. 

Thank you !!

About Reviews

After almost thirty years in the carpet and duct cleaning industry you would think we would have hundreds if not thousands of online reviews. Some good, some bad. The fact is we do not. A simple google search (as of the date of this writing) returns only a handful of reviews. We do not ask our customers to post good reviews for discounts or anything else. We do not pay online review sites to bury bad reviews under good. We simply do our best, in hopes that will be good enough for our customers. Another unfortunate fact is, some (not all) of these online sites that post customer reviews of companies solicit money from business owners to remove, bury or in some cases even post bogus five star reviews for a fee. We at True Care Carpet see this as unfair not only to business owners, but the consumer as well. As you will find we have very few reviews online that are negative. We have the pleasure of serving hundreds of customers every year that are extremely happy with our service and reward us with repeat business. We have an A+ BBB rating and a hard earned word of mouth reputation. We work hard to make every customer happy and offer a written guarantee on our work which we honor. In the unfortunate event an actual customer (not fake reviews posted by competitors or review sites wanting money)  feels the need to post negative reviews about our service, we will upload before and after pictures of the service in question to this and our Google business page along with any information in order to let the public make an informed decision whether or not to use True Care for their carpet and duct cleaning needs. Thank you, C.D.W.             True Care Carpet 803-865-8911

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